Frequently Asked Questions (FAQs)

​When can you receive services?

Our Hours of Operation:

• 1st Monday night of the month (commodities only) 4pm – 6:15pm. Doors lock at 6:30pm.
• All other Mondays 4pm – 6pm. Doors lock at 5:30pm.
• Tues. – Thurs. 10am – 2:00pm, doors lock at 1:30pm. 
• Wednesdays are commodity only.
• Fridays – CLOSED to the public.

​What documents do I need to bring with me as a new client?

You must bring to create a new client case:

• Current Photo ID 18+
• Social Security Cards of all people living in household
• Two Proofs of Address 18+ (Utility bills, government mail, rental agreement, etc.)
• Proof of Income (SSI/Disability, Paystubs, Bank Statements, Food Stamps, etc.)
• In order to receive services, new clients must bring in all of the above documents.

​Can someone else pick up my USDA government food commodities?

 Yes, someone else can pick up your commodities. They must bring:

• A signed note stating who can pick up their commodities
• Client's Crosslines Card
• Client's Photo ID
• Caretaker or Friend/Family Photo ID who is picking up the commodities

​What are the eligibility requirements for the food pantry?

The food pantry exists as a supplemental source of food for families or individuals in crisis. It is not meant to least the 60 days. Families or individuals must meet with a Crosslines Care Coordinator during business hours. Clients can receive pantry and clothing every other month (60 days from when they come in). Diapers are available every month. However, if a crisis occurs, come to Crosslines to speak with a Care Coordinator. A Care Coordinator will provide services as needed and as resources are available.

​What happens if I miss my USDA commodities appointment?

You are eligible to receive commodities once per month. If you miss your appointment, you can come in the following week assuming it is in the same month. If you need to miss an appointment and come in the following week, we understand life happens. However, please try to make your scheduled appointment. 

Location:
320 S. School Ave
Joplin, Missouri 
64801

Phone Number:
(417) 782-8384 
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(Note: We often are unable to answer phone calls during the day, leave message and will return as soon as possible)
Facebook Messenger is the best way to contact for assistance during the day.